ABSTRACT
Purpose: The COVID-19 pandemic started a new era in understanding the topic of resilience and adaptability. The human society has not faced such a widespread global challenge until now. This paper aims to address a context change influenced by the COVID-19 pandemic, using a case study in high education. While the character of the issues emerging is the same as in any other domain, in high education, the principles and consequences can be more directly studied and analyzed. Design/methodology/approach: This paper describes a framework to evaluate how the context of the tertiary education service has been disrupted and the influence on the adherence of the students to the educational process, via primary quantitative data collection. This paper tackles the problem of distinguishing the change in context and context change and the possibility of system reconfiguration. Findings: To properly face the evolving conditions induced by the pandemic, the education service system must be aligned to the imposed emergency situations, trying to "find” where the changes have emerged, i.e. what kind of reconfiguration is, whether it appears in the goals or in the service system itself. Furthermore, this study discusses how the findings can be valuable and applied to situations beyond the pandemic, in other cases of context disruption to highlight how general the service activities are within our reconfiguration approach. Originality/value: From a theoretical point of view, this work is in line with main assumptions of system thinking, by confirming several insights of service systems' behavior, even in a logic of B2B interactions (from the offer side);first in terms of openness and adaptation, in addition to readiness to change and – when and how – this change can occur. From a practical point of view, this paper's contribution is directed toward achieving the more successful change management process, as reached together by motivated partners working hard for a common final goal. Realizing that the pandemic has brought a completely new context of education, managers should focus now on monitoring all aspects of the education business, not only directly affected projects and processes. © 2023, Emerald Publishing Limited.
ABSTRACT
As the pressing need to expand the delivery of healthcare has surpassed the traditional limits of implementation, the substantial burden of the COVID-19 pandemic has placed the provision of healthcare services under duress. We explore the outcomes associated with the implementation of telehealth technology in healthcare ecosystems, we are mindful of the challenge in bridging the gap between the potential for extending healthcare technology to overcome the disruption in the provision of health services and the possible effect on the quality of healthcare services. This paper aims to learn from the literature on the impact of Telehealth diffusion on the delivery of quality care. We develop a scoping review and evaluate the outcome through the lens of the six aims of improvement of healthcare quality. We synthesize the literature around managing the disruption, identifying the risks of unintended consequences and factors affecting adoption. We also offer learnings and call to action. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
In general, adolescents are vulnerable to lifestyle changes, with implications on their physical and mental health. During COVID-19 lockdown, mental disorders emerged among the Lebanese youth, with prevalence of psychiatric symptoms related to insomnia, depression, and anxiety. The case of the adolescent population in Lebanon was alarming. Suicidal intentions appeared among Lebanese adolescents from 9th to 12th grades. Our study identifies depressive tendencies, stress and anxiety indicators in the respondents remarks. Our adolescent informants have volunteered a few suggestions for coping strategies. Following knowledge to action theory we provide some insight into call to action. Based on the findings from a qualitative review, we organize some insights to promote the development of the adolescent condition in a challenging eLearning environment. Finally, based on the comments from our students, we suggest that eLearning needs to be personalized, on demand, and gamified to keep our adolescent learners engaged. Copyright © 2022 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved.
ABSTRACT
An effective Healthcare Service Ecosystem must emphasize the notion of well-being co-creation which entails a dynamic interplay of actors, in face of the challenges, with their ability to use the available resource pools, at the different system levels. An appropriate response, largely avoiding any crisis, depends on a society's resilience and the related response of actors in the reconfiguration of resources. Originally considered luxury and for the fortunate few who could afford the learning curve, Hospitalization-at-Home (HaH) recently approached a new normal with a positive impact to health outcomes. Nowadays, hospitals have had to reconfigure their health services to reduce the workload of caregivers during the COVID-19 outbreak. Our use case can be a lesson for the adaptation of technology for patient empowerment allowing patients to interact with their care ecosystem while at their home.